Starting today, the federal government is implementing its new “30 days or free” initiative for passport processing.
Should it take longer than 30 business days to handle an application, individuals will be eligible for a complete refund of the passport or travel document fee.
Officials state that applicants deserve reimbursement if the government fails to uphold its service standards.
According to the government, the majority of passports are processed within the established timeframe of 10 to 20 business days.
This new 30-day promise does not take mailing time into account, with the countdown commencing once the government receives a complete application.
The guarantee will not be applicable to all submissions, including urgent and express requests.
Tag: rewrite-pending
